Tourism and Hospitality: What You Need to Know Under Level 3

By VersatileLyle

[UPDATED] Tourism and Hospitality: 

What You Need to Know Under Level 3

After being able to conduct business for the past three months, many South African tourism and hospitality establishments [Business Travel Only] have now reopened. Due to the pandemic many businesses were forced to down tools and close their doors to the public due to a ban instituted by the the South African Government on the likes of restaurants, casinos and other hospitality and tourism venues. 

This ban was one of many restrictions implemented in an attempt to limit the spread of Covid-19. On June 28, the Department of Tourism issued directives allowing previously banned activities to resume.

Which tourism sectors may now operate?

  • Restaurants
  • Fast food outlets
  • Coffee shops
  • Lodges [Business Travel Only]
  • Bed and breakfast [Business Travel Only]
  • Timeshare facilities [Business Travel Only]
  • Resorts [Business Travel Only]
  • Guest houses [Business Travel Only]
  • Self-drive excursions;
  • Conference and meeting venues
  • Casinos

The Department of Tourism has imposed strict limitations on these sectors. Sanitisation and social distancing requirements apply across the board, while operations will be limited.

What are the safety protocols for Restaurants, coffee shops and fast food outlets?

Basic lockdown measures apply – sanitisation and social distancing will be required. Anyone who enters any of these outlets must be screened and may be refused entry if they do not wear a mask.


Patrons must be screened. “Screening” means: The person’s temperature is taken. Each person who arrives at the premises must be asked whether they were in contact with someone who was diagnosed with or has the symptoms of, Covid-19. If screening indicates that there is a risk of Covid-19 infection, the person should be refused access to the premises. Appropriate steps may be taken to have that person examined for isolation or quarantine. Once a person has been screened, his or her personal information will be recorded.

Social Distancing

Inside the premises, social distancing must be maintained. Where customers queue, lines of at least one and a half metres must be demarcated. Only 50 per cent of the venue’s capacity may be filled, subject to a maximum of 50 persons per venue at any given time.


Menus must be sanitised after each guest has used it. Face masks must be worn at all times, with the exception of eating and drinking. Buffet-style meals where patrons dish up for themselves remain prohibited.

What are the safety protocols for Lodges, bed and breakfast, timeshare facilities, resorts and guest houses?

[Business Travel Only] Each person must be screened and the results recorded along with his or her personal information. When guests arrive, their luggage must be disinfected, and their hands sanitised. Guests must wear masks at all times, except when eating, drinking or when in their rooms.


Room cleaning and linen changes must be done frequently. In order to minimise Covid-19 contamination risks, some luxuries have been done away with. This includes turndown services and the provision of more soft pillows, throws and blankets than are absolutely necessary per person. Sanitisers must be made available in all rooms.

Cups, spoons, glasses and similar items must be replaced with disposable versions.

Is my preferred Accommodation Establishment open?

[Business Travel Only] The best way to find out if your favourite spot is open and ready for business is to get in touch with them. This can be done by checking their Website, social media or by giving them a call.


Balancing Lives and Livelihoods

Remember this, the Tourism and Hospitality industries are in a situation where balancing lives and livelihoods are the order of the day, so please be mindful when venturing out, remain cautious, follow the prescribed guidelines and protocols and stay safe while supporting local!


 Category: Blog Travel

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